When you’d use this: Change of ownership, organizational updates, or when a new user needs full admin privileges in your account.
Access Manage Users in QuickBooks Online
Sign in to QuickBooks Online using your current primary admin credentials.
- Select the Settings ⚙ icon.
- Choose Manage users.
- Locate the user you intend to promote to primary admin.
Ensure the User Has Admin Rights
Before you can transfer the primary admin role, the target user must be an Admin.
- If they are not already an Admin, select Edit, change their role to “Admin,” and confirm.
Transfer the Primary Admin Rights
To officially transfer the role:
- In the Action column, click the three-dot (⋮) or “Action” menu next to the user.
- Select Change primary admin, then confirm by selecting it again.
- Sign out of QuickBooks once the process completes.
New Admin Accepts the Role
The designated new primary admin will receive an email invite.
- They must open the invite and sign in to their Intuit account.
- Once accepted, primary admin rights transfer; you will revert to a regular Admin role.