When you’d use this: Change of ownership, organizational updates, or when a new user needs full admin privileges in your account.
Access Manage Users in QuickBooks Online #
Sign in to QuickBooks Online using your current primary admin credentials.
- Select the Settings ⚙ icon.
- Choose Manage users.
- Locate the user you intend to promote to primary admin.
Ensure the User Has Admin Rights #
Before you can transfer the primary admin role, the target user must be an Admin.
- If they are not already an Admin, select Edit, change their role to “Admin,” and confirm.
Transfer the Primary Admin Rights #
To officially transfer the role:
- In the Action column, click the three-dot (⋮) or “Action” menu next to the user.
- Select Change primary admin, then confirm by selecting it again.
- Sign out of QuickBooks once the process completes.
New Admin Accepts the Role #
The designated new primary admin will receive an email invite.
- They must open the invite and sign in to their Intuit account.
- Once accepted, primary admin rights transfer; you will revert to a regular Admin role.